Refund policy

Last updated: November 24, 2025

Returns & Refunds Policy

We want you to love your EssentiaLife experience. If something doesn’t feel right, we’ll make it right — within clear, fair, and safe guidelines.

Eligibility

  • Returns are accepted within 30 days of delivery for unopened and sealed products only.
  • Opened items are not eligible for return or refund due to safety and quality control regulations.
  • An item is considered sealed when its tamper-evident seal and safety shrink band are intact and show no signs of opening or damage. 

SPECIAL GUARANTEE POLICY — BLOOD SUGAR PLUS VIDEO PRESENTATION ORDERS (VSL)

(Applies only to customers who purchased through the official Blood Sugar Plus Video Presentation.)

Some customers qualify for an extended satisfaction guarantee when purchasing Blood Sugar Plus through our Video Sales Letter (“VSL”) offer. This enhanced policy is designed to let customers fully experience the product with confidence.

1. 90-Day Satisfaction Guarantee

Orders placed through the VSL offer are covered by a 90-day money-back guarantee, starting on the date of purchase.

2. Open-Bottle Allowance (1 Bottle Only)

To align with industry standards and maintain product safety:

  • You may open and use 1 bottle.

  • All additional bottles must remain unopened, sealed, and in original condition to qualify for a refund.

This ensures customers can properly evaluate the formula without risk.

3. What You Need to Return

  • You may keep the opened bottle.

  • Any remaining unopened bottles from 3-bottle or 6-bottle kits must be returned to complete the refund.

4. Refund Requirements

To receive a refund under the special VSL guarantee, customers must:

  1. Email returns@essentialifenutrition.com within 90 days of purchase.

  2. Request a Return Authorization (RMA) before shipping items back.

  3. Return any unopened bottles to the address we provide.

  4. Ship items securely, preferably in the original packaging.

Unauthorized returns cannot be processed.

5. Return Shipping

  • Customers may use their own carrier
    or request a prepaid label (cost deducted from refund).

  • Incorrect/damaged shipments due to EssentiaLife will have return shipping covered at no cost.

6. Refund Processing

Refunds are issued:

  • Only to the original payment method

  • Within 7–10 business days after the return is received and inspected

Please note: original outbound shipping is non-refundable, even for VSL orders.

7. Purchases Outside the VSL Offer

Orders placed directly through the main store (non-VSL) continue to follow the standard EssentiaLife Returns & Refunds Policy.

Non-Returnable Situations

  • Any product that has been opened, used, or tampered with.
  • Items purchased through third-party sellers (e.g., Amazon, marketplaces, or other retailers).
  • Returns received without prior authorization.

Return Process

  1. Email returns@essentialifenutrition.com within 30 days of delivery to request authorization.

  2. Include your order number, reason for return, and photos (if applicable) in your email. Please write “Return Request – Order #12345 (Reason)” in the subject line to help us process your request faster.

  3. Once approved, we’ll email you detailed return instructions, including the correct return-to address and your Return Authorization (RMA). Please do not ship products back before receiving these instructions — unauthorized returns cannot be processed.

  4. Return shipping labels are not automatically provided. You may use your own carrier label or request a prepaid label from us; if we issue one for an eligible return, its cost will be deducted from your refund.

  5. Returns are received and processed Monday–Friday. All products must be sealed, unused, and in original condition to qualify for a refund.

  6. Pack items securely (preferably in the original packaging).

  7. Refunds are issued to the original payment method within 7–10 business days after we receive and inspect your return.

  8. Return requests are reviewed within 1–2 business days, and approved returns receive a Return Authorization (RMA) by email.

Return Shipping Costs

  • All U.S. orders ship free (outbound).
  • For standard change-of-mind returns (unopened and eligible), the customer is responsible for return shipping.
    We can provide a prepaid return label and deduct its cost from your refund, or you may use your own carrier.
  • If your order arrived damaged, defective, or incorrect, return shipping will be covered by EssentiaLife at no cost to you.

Refunds & Store Credits

  • Approved refunds are processed for unopened items only.
  • Original shipping fees are non-refundable.
  • For first-time purchases where the customer is dissatisfied, we may offer a one-time store credit as a courtesy.
  • Depending on your bank, refunds may take up to 10 business days to appear on your statement.

Address Issues & Refused Deliveries

Packages returned due to incorrect or insufficient address, or refused deliveries, may be refunded minus the original and return shipping costs.
If a package is returned for these reasons, your refund will exclude carrier costs. To reship, a new shipping fee will apply.

Health & Safety Notice

If you experience any adverse reaction, sensitivity, or discomfort, discontinue use immediately and consult your healthcare provider.
EssentiaLife products are formulated for general wellness and are not intended to diagnose, treat, cure, or prevent any disease.
Because everyone’s body is different, individual responses may vary. If you have a medical condition, are pregnant, nursing, taking medication, or under a physician’s care, please consult your doctor before use.

Contact

For questions about returns, shipping, or product quality: returns@essentialifenutrition.com
For general shipping inquiries (tracking, address changes): support@essentialifenutrition.com